WAREHOUSING EDUCATION AND RESEARCH COUNCIL
THE EXPLOSIVE GROWTH OF E-COMMERCE IS MAKING IT HARDER AND HARDER FOR DISTRIBUTION MANAGER TO PROVIDE EFFICIENT AND TIMELY PROCESSING , HANDLING , FULFILLMENT AND DELIVERY OF ORDERS
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A September 2018 CBRE report projects
that U . S . warehouses will need 452,000 more workers this year and next to handle soaring volumes of e-commerce shipments . Meanwhile , online buyers ’ expectations for fast , low-cost , perfect service are raising the competitive bar . The need to measure performance both internally and against other companies will only grow .
This reality makes an annual benchmarking study conducted by the Warehousing Education and Research Council ( WERC ) all the more valuable . Now in its 15th year , the “ DC Measures ” study polls warehouses and DCs on their performance on 35 operational metrics , or key performance indicators ( KPIs ). The metrics are grouped into five sets : customer , operational , financial , capacity / quality , and employee / labor .
The study aims to identify which metrics are important to warehousing professionals as well
FEBRUARY 2019