ANZ improvements putting increased onus onto the store teams , and what their day to day roles look like .
In some cases , staff have gone from being purely salespeople to having to manage order fulfilments , and the group ensures that with every innovation that ’ s rolled out and executed , full training programmes and mechanisms are there to support the team , who still need to be able to trade and fulfil the consumers ’ needs .
“ Part of the learning for us is that we ’ ve created roles that we didn ’ t expect to create ,” says Greenstein . “ We had a view of how some of the requirements , monitoring procedures and some of the operational processes would work , but what it ’ s actually led to wasn ’ t quite what we thought .
“ As a result , we ’ ve had to tweak and create new roles to deliver and help with the process management of all these functionalities that we ’ ve built on , as these roles never existed in our business before . So , it ’ s been understanding and navigating the training path well .
129 www . supplychaindigital . com