– Colin Turner , Senior Programme Manager of Supply Chain Development at the John Lewis Partnership .
THE OMNI-CHANNEL APPROACH WITH JOHN LEWIS
“ The key to making the supply chain process as simple as possible is to start with a clear vision of what you want to achieve in developing your supply chain ”
– Colin Turner , Senior Programme Manager of Supply Chain Development at the John Lewis Partnership .
Remember to be customer centric when improving your supply chain
process and always remembering the needs of your customers .
If you get that vision clear and make sure it is understood throughout the organisation , then the rest will follow , albeit with a lot of hard work .
The challenge is joining it all up so that we get a really clear endto-end picture that allows us to keep everything running smoothly as well as exposing trends or emerging
11