SupplyChain Magazine January 2015 | Page 80

JENDAMARK you ’ re investing in more than a tangible , final product . You ’ re investing in a relationship that offers you support every step of the way , from conceptual planning to final design ; from mechanical engineering to software development ; and from the initial training to after-sales service and support ,” says Uren .

Jendamark won the award for Exporter of the Year in 2014

Developing customer-centric operations One of the biggest challenges facing Jendamark is a skills shortage in South Africa . With this in mind the company has developed a lot of inhouse training programs in design , process management and business strategy in general . It teaches all of its employees not only how to make its machines , but how to manufacture them to customer specifications in the export market .
“ We have customers in emerging markets such as China and India , which tend to have very manual operations , and then we have customers in the developed world - so the U . S . and Europe - who look for total automation . We offer solutions to all these customers and hybrid alternatives for

“ When you deal with Jendamark Automation you ’ re investing in more than a tangible , final product . You ’ re investing in a relationship that offers you support every step of the way ”

– Quinton Uren
80 January 2015