SAUDI ARABIAN AIRLINES
carry and the extent of our domestic networks , we have to carry on operating around the clock to be able to meet the demand .” Time wasn ’ t the only challenge for Albakri ’ s team in implementing such an ambitious upgrade . At the same time as integrating all the new platforms , Saudia also decided to restructure the entire IT division . He explains : “ We set it up as a shared service provider for Saudia Group , so we reorganised and restructured the entire organisation . We acquired all the niche technical skills and competencies we needed to have this division really perform its activity as a shared service provider based on servicelevel agreements with the various business units . So by transforming IT , not only from a
MIDDLE EAST
‘ Innovation requires time , investment and patience . You cannot consider it as a project ; you ’ ve got to let these people have their own time ’ Saleh bin Naser Al Jasser , Director General Engineer
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