USA market insights and industry knowledge to the organization . “ Our business stakeholders are not expecting procurement to tell them whether they should buy this product or that product , but they certainly wanted us to bring in insights as to what was happening in the marketplace . What are the trends ? Who are the key and emerging players ? What types of innovation are happening in the industry ?
“ Obviously , the transactional part is important , as is the supplier management and all the traditional procurement functions , but we have moved to a model where we are the category experts . Our category managers have a full understanding of their categories , including historical spend , contractual terms , key sourcing levers as well as industry knowledge – more than anyone else in the company . This creates a partnership , and even though the organization may change on the business side , it enables us to provide continuity as well as an enterprise perspective .”
Fannie Mae ’ s sourcing and procurement transformation journey is about customer service . “ For us , our internal 19
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