ROSEWOOD HOTELS & RESORTS
94 it comes down to exclusivity . For instance , we have a signature whiskey and tequila that ’ s made for us . We make them part of our family . We showcase them to our members and hotel guests .”
Whether managing the hotel ’ s inventories or purchase orders ( POs ), technology also undoubtedly plays a role , although it can be a double-edged sword , warns Amarante . “ One of the paradigms of being technology-based is that having that face-to-face relationship with your vendors becomes more difficult ,” he says . “ This creates a challenge when you ’ re sending POs via email , for example . You ’ re not even having a conversation with the person when placing an order . It really forces us to go the extra mile to maintain these relationships but technology is still paramount for sure .”
JANUARY 2019