ONPROCESS TECHNOLOGY
“ WE USE A COMBINATION OF TECH AND VERY CLEVER ANALYTICS TO HELP CUSTOMERS PLAN AND DELIVER INVENTORY , AND THEN TO GET IT BACK ”
OLIVER LEMANSKI CEO , ONPROCESS TECHNOLOGY
materials for new products or as refurbished or remade new products . And because the service portion of supply is the point at which products and parts are identified as no longer needed , companies such as OnProcess are vital if the circular supply model is to gain traction sooner , rather than later .
With the 2050 net-zero target looming large in the rear-view mirror , the clock is ticking on sustainability . Lemanski says : “ Sustainability is in our mission . On one front , of course , we have a personal responsibility as employees to do all we can to help OnProcess be net zero . But on a much wider front , we operate a global network of supply chain activities for our customers . We ’ ve thought very carefully about the tools we ’ ve built into our platform , and how they can empower our customers - and also their end users - to achieve more sustainable outcomes .”
“ We can help companies reduce carbon emissions by facilitating the use of local tracking , recycling or disposal offerings . And we can help reduce the use of earth ’ s resources by improving product and part returns and driving greater circularity into their service supply chains .”
Often , waste can run into tens of millions of pounds , dollars or euros .
One example of this is an OnProcess customer who is a leading provider of TV entertainment services , through set-top boxes . With subscribers to such services often moving to another provider , or deciding they can no longer afford the fees , many boxes become obsolete , which was the case with this company . But because its focus was on helping its customers use the boxes , rather than on returning them , its box-retrieval record was patchy . For voluntary disconnects its retrieval rate was 81 per cent , but for non-pay disconnects it was a paltry 37 percent . That ’ s a lot of waste - both in terms of money and carbon . The provider realized that they needed to outsource asset recovery , and that ’ s when they sought out OnProcess .
Today , the company ’ s returns process is much simpler for consumers , who no longer have to find a shipping container , package up their set-top boxes and take them to the provider ’ s store or UPS facility .
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