CANADA “ We have to continually question the status quo and look for better ways to deliver our services in a faster , efficient mannerdollars ”
— Keith Bolen , Director , Corporate Procurement
milestone in the review process . “ The product is highly scalable , so we ’ re able to manage a significant number of bid solicitations at any one time , and it ’ s also highly configurable as we tend to have fairly complex methodologies that we apply to our scoring method .”
By reducing the administrative burden of the process , Bolen says that BCLC has warmly received this digital tool . In conjunction with this , the entertainment gaming company has also applied automation to track its internal requests and approvals . “ We have another system in place called ServiceNow , which is an enterprise-wide ticketing system that captures and digitises specific requests ,” Bolen says . “ It supports and tracks communication between procurement and the requester and it also supports approval workflow . On top of this , it also creates those records that are very helpful for reporting and looking back historically at decisions that were made .”
Looking to the future it seems that more technological innovation could be on the cards at BCLC .
“ I expect we will see exponential adoption of new technologies , such as cloud services ,” predicts Bolen . “ As an example , we are moving in favour of adopting a service that requires less capital investment and is scalable to fit the peaks and valleys of demand .
“ I think we will also see a continued , steady adoption of automation in our business process ,” he continues . “ As we learn how to manage big data , I think we ’ ll see that our marketing efforts will become more targeted , as opposed to broad approach to marketing .”
Like many organisations today , BCLC is also champion-
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