The worst thing we can do is create policies and procedures that stop people from being flexible to the customer base .”

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The future state For now technology is taking a back seat to structural and cultural change . The current stock control management ( SCM ) ordering system holds all the SKUs pricing information and supplier data . “ The system works well and with 100 % compliance . It is the only way you can order anything within the business .” Lorenzin says he would like some refinements , but these will be addressed in a later phase of the transformation .

For now he wants to reduce the SKU list to a manageable size and reduce its complexity , and at the same time reduce the supplier ‘ tail ’. At the head of the list of strategic partners are the sponsors of major sporting events . High profile food brands and franchises are represented in the Delaware North portfolio through license arrangements . At this stage the extent of the

JULY 2018