27 “ One of our team members saw an opportunity to improve our fulfilment centre packing station . As packing materials were stored in a number of different areas , processing an order was time-consuming and inefficient . She designed a new packing station that keeps all the materials together , and her partner constructed a demo to test it out . Through that , we ’ ve ended up with an incredibly ergonomically-designed packing station that has yielded an 8 % increase in the number of orders we can process .” This type of innovation , spurred by a culture that encourages its employees to not only think outside the box but also take ownership of TWG ’ s successes and challenges . “ The owner ’ s mindset epitomises the transformation journey that we ’ re on ,” says Foord .
Championing the successes of its digital and supply chain transformation in a holistic , Group-wide sense , TWG ’ s 2018 annual report featured elements of integrated reporting to highlight the progress of its strategy as well as its commitment to its people , community and environment . Highlighting aspects
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