Research & Advisory firms such as Gartner move away from traditional models and begin to leverage technology in new ways . “ Today , our model consists of operating in a digital format in many ways ,” explains Jones . “ Gartner . com is where all of the research sits and we don ’ t fly experts all around the world ; we use technology to connect our clients to our experts to have those conversations . From the client ’ s perspective , digital transformation is coming at them at a rapid rate . Our job is to try and help cut through the noise and figure out which technology is appropriate at each stage of the journey . One person ’ s AI is another person ’ s attempt at transitioning away from spreadsheets . Digitalisation can mean lots of different things to a range of different companies .”
Looking to the future , Jones has a clear idea of how success can be achieved long-term in the supply chain space . “ The supply chain is one of the key levers for successful growth for a company ,” notes Jones . “ If you ’ re not transforming your supply chain and not continually looking at efficiencies and maturing the processes , you ’ re going to be going backwards versus your competition . CEOs know that they have bright people in the organisation . They also know that they haven ’ t got time to go and research best practice and figure out the right things to do in the correct order . Therefore , there ’ s a role for partnerships with us to be able to help plug that gap and build that capability up . I would expect our double-digit growth to continue into the future – there ’ s no reason why not .”
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