LOGISTICS
“ One of the best ways to achieve sustainable delivery is to put inventory as close as possible to the customer ”
SARAH BANKS GLOBAL FREIGHT AND LOGISTICS LEAD , ACCENTURE
and consumers – needs to respond to the permanent shift in the overall volume increase . Companies are looking for ways to create sustainable last mile delivery options that are more efficient , less expensive and more eco-friendly .
VF : Pre-pandemic , anything faster than four-day delivery was seen as exceptional but today , consumers have come to expect delivery overnight . Not only do customers want items faster , but they expect real-time
tracking and reporting , as well as flexible options in ordering and delivery .
For last-mile providers , providing tracking data to customers is now paramount . Having instant access to orders , transit tracking and incoming goods means companies can plan ahead and move goods between transport , warehouse , or cross-docking services with speed and accuracy .
How is last-mile meeting ecommerce challenges ? SB : Companies are looking to expand the use of different delivery models . For example , retailers and omnichannel fulfilment , where they use their stores to place inventory closer to customers than ever before .
As more items come from market-based inventory , there will be opportunities for
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