THE NEW AGE of digital is fundamentally reinventing business processes , from operations to customer engagement and more . A key driver behind this shift is the Internet of Things and Industry 4.0 creating reams of data that allow decision makers to get the information they need , anytime and anywhere .
Accompanying this mass of data , the evolution of advanced analytics is accelerating decision making without any adverse effect on accuracy or performance quality . At the same time , business networks are creating highly efficient levels of collaboration that enhance productivity and generate value from data , regardless of where employees are located .
Procurement professionals have long been the unsung heroes of helping businesses adapt to these changes , tasked with reducing costs and ensuring savings are realised . But the most innovative among them are utilising new technologies like self-service portals , mobile apps and cloud or social collaboration tools to streamline processes , manage spend and simplify traditionally complex purchasing experiences . The end result is empowering buyers to comply with
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