everyone to know that they can make a difference . If they need skills support or resources to implement their idea , it will be there for them ,” adds Sue Wilson . “ There are green belt project leaders throughout the organization , and even if it ’ s just putting in hand dryers in a restroom everyone at the plant gets involved in the project .”
Many such innovations arise from the shop floor , others from middle
management , and the highest value ideas are launched at board level . “ A couple of years ago our CEO asked us to look into IoT technology to better monitor , manage and serve our installed base , which is in the hundreds of thousands ,” Wilson continues . “ We developed a solution that allows us to do things we could never have considered even a few years ago .” Starting with a strategy
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