WORLD VISION
106
Missionary Expediters just ticks all the boxes ; we ’ re very pleased with our partnership with them .”
The third team Covell oversees is the GIK division ’ s distribution center in Pittsburgh , Pennsylvania . “ They have a significant space there where we store and then sort products . That ’ s where the magic happens ,” Covell explains . The center uses numerous volunteers to sort , package and dispatch items to World Vision ’ s entire network . Given that the workforce is largely made up of volunteers , the Pittsburgh center is the perfect demonstration of the need for clear , unified processes in order to produce consistent results . “ One of the things that I ’ m really passionate about is having good documentation , as well as work instructions that really establish a foundation for what we do and how we do it . Every day you have a different group coming in , so we need to have a standard mechanism ,” says Covell . “ Having a consistent process is really the foundation for continuous improvement . If we ’ re all working the same way and with the same output , we can build upon that platform to create and implement changes and then improve our working structure ;
JUNE 2019