PRE-COVID-19 : OLD PERSPECTIVES
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“ In the future , customers and all the actors involved in the supply chain processes will be interested in having full visibility on the distribution processes ”
— Michele Palumbo , Head of Supply Chain Management Italy
PRE-COVID-19 : OLD PERSPECTIVES
Palumbo describes the transformation of the industry as a Copernican revolution that we are in the middle of . However , he believes that the onset of the global pandemic is only accelerating the effects of this revolution . He says : “ The impact on industries we are seeing today , I believe , were already rooted a long time ago in the first economical crisis back in the 1930s . Many have previously tried to explain and provide solutions for this revolution , from economists and politicians , through to tycoons , ideologists and more , each one putting profit , capital , the workers or the environment at the centre of this economic universe . However , none had a comprehensive perspective .
“ Deming and Juran , for example , tried to put the customer at the centre of the system , but found an audience only in the post second world war Japan ,” he reflects . “ This disruptive culture reached its peak in the 1980s , with the development of new computing power and the emerging internet allowing the world to connect and forever diminishing the boundaries between countries . Companies that
JUNE 2020