Real time technology will rule
Returns will become easier
TOP 10
2015 was an important year for logistics and fulfilment , with online retailers kept particularly busy on Black Friday and in the run-up to Christmas . James Hyde , founder of sustainable fulfilment house James and James , outlines the top 10 trends to look out for in 2016
1
Real time technology will rule
It ’ s accurate to the minute and you ’ ll always know exactly what ’ s in stock and where . Real time stock tracking eliminates any doubt as to your current stock levels , so customers and staff alike can be confident about what ’ s available in your store . It ’ s a no-brainer to help drive efficiency , so we predict a big rise in the use of web-based technology and live data in 2016 .
2
Returns will become easier
How you deal with returns is a reflection of your entire business and one that customers will remember . It ’ s a mark of outstanding customer service , and the great news is that it ’ s about to become easier to handle in 2016 . Improvements to returns handling technology and RMA ( Return Merchandise Authorisation ) will make it easier to track a return , with more data available and visible to the customer . 18 M arch 2016