MIDDLE EAST the level of Saudisation that we have , and this is not anything new either ,” Murray says . “ We have had this track record for years and have gone beyond simply hitting government quotas – we ’ re doing it because it benefits our business and customers .”
Around 850 of the company ’ s 1,000-strong workforce are blue collar workers such as drivers and warehouse operators . “ We were told it would be difficult to find and retain many Saudis in these roles ,” Murray says . “ The opposite has been the case .
“ Through our engagement processes we have ensured that people remain with us , for example our rounds of internal training feed into certifications on a DHL passport which they carry round with them . This is all part of building a global corporate culture where employees feel a true part of DHL Supply Chain .”
Staff awards have been another important component of employee engagement since 2011 , while global annual surveys provide extensive feedback and requests on all manner of issues , from improved toilet facilities to explanations of wider DHL strategy to provide a more meaningful context to everyday work .
Thanks to a firm footing in countries like Saudi Arabia and a reputation for operational excellence , the company ’ s highly-skilled and motivated workforce is well-placed to help businesses in the Middle East negotiate times of change . And through replicating the sorts of transformative supply chain services already provided around the world , DHL Supply Chain is ready to assume the position as regional transformation leader .
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