EMMERSON PACKAGING
14
“ WE ’ RE LIKE A MACHINE AND AS LONG AS WE ’ RE WELL OILED , EVERYTHING WORKS AND THE BUSINESS CAN CONTINUE TO BE SUCCESSFUL ”
— Serge Corriveau , Vice President of Supply Chain , Emmerson Packaging working as a business analyst before being given the role of change management lead for a new SAP system implementation . The implementation of SAP provided the opportunity for Emmerson Packaging to transform its supply chain vertical . “ Once the model was presented , our CEO asked me if I would like to lead the charge in implementing the changes ,” he says . “ I accepted the challenge and the rest is history .”
The new supply chain vertical consists of five departments within Emmerson Packaging including warehousing , logistics , purchasing , production planning and customer service . The customer service department was added to the supply chain vertical in early 2018 . “ Customer satisfaction is dependent on the supply chain , so this recent addition made perfect sense ,” Corriveau says . “ Customer service is a fundamental part of any successful business and its very important in the supply chain because it ’ s the source of customer information , it provides the customer with real-time information on product availability and distribution operations ,” he says . “ These departments are particularly important in ensuring
MARCH 2019