UPS INTERVIEW
DIGITAL SUPPLY CHAIN Businesses are looking at easier , more efficient , ways of doing business – less time performing manual processes , less time analysing documents . They want their supply chains to be seamless , and that means digital , and agile .
UPS has invested a lot in its technology to deliver a next-generation digital supply chain . In 2020 , the company rolled out a new suite of digital engagement tools to enable customers to harmonise their supply chain with forwarding , brokerage and supply chain visibility .
“ Businesses want an experience that is faster than picking up the phone to call us with questions . So in October , we launched the UPS Forwarding Hub which allows customers to manage their air freight , ocean freight , and customs brokerage in a single interface with an interactive dashboard – from quote to book to pay to track ,” says Gilbert .
“ You cannot manage what you cannot see , so in 2021 we are going to really roll out our suite of digital tools , including UPS Supply Chain Symphony – a customer-facing visibility and business intelligence portal that »
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