UPS INTERVIEW
integrates customer supply chain data from various GPS systems or partners , giving our customers enhanced control on their data and real-time visibility .
“ This technology is very much the eyes and ears of our customers ’ supply chains , enabling them to monitor their entire supply chain with one sign-on . We can make sure that our customers have better information , and better decision-making processes , within the supply chain . We will continue to incorporate new technologies and further enhance this experience for our customers .”
As for the future , Gilbert is candid about where he sees both the impact of COVID- 19 and the opportunities for UPS and its customers . He cites B2B customers who have pivoted to B2C , for example , in specific vertical markets . He also sees a reduction in CapEx , with companies prioritising where they are going to spend their hard-earned money . He also says sustainability and diversity , inclusion and equity are crucial .
Gilbert says he thinks some challenges are here to stay , and that the global supply chain could be permanently affected .
“ We have to be able to establish footprints for the long term ,” says Gilbert . “ We are going to be local when we need to be local . So we are Chinese in China . We are French in France . Therefore , we need to be recognised as a global player , but with local knowledge and expertise .
“ I think we need to have in mind the commoditisation created by digitalisation , by newcomers into the field . Traditional logistics players need to demonstrate value . For us , the differentiation is technology enabled , end-to-end products that are sensitive to our customers ’ needs . Digital transformation is definitely going to be the future . COVID has just accelerated its adoption .” supplychaindigital . com 53