Dwight Klappic
INTELLIGENT AUTOMATION
Dwight Klappic
TITLE : RESEARCH VICE PRESIDENT AND GARTNER FELLOW
COMPANY : GARTNER INDUSTRY : INFORMATION SERVICES workforce as it is raw efficiency . “ For example , a building that adjusts temperatures or lighting based on conditions can improve occupant experience , operational efficiency , and asset utilisation ,” Wright adds . Robots also feed neatly into this largely ‘ hidden ’ benefit . Klappich recalls a recent client who bought a fleet of robots to move goods from receiving to the warehouse , but they also had an issue of waste removal , such as broken pallets stacked at the end of aisles . “ They used to have people on
Dwight Klappich is a recognised authority on supply chain management strategies , business process improvement and applications with an emphasis on supply chain execution business applications . He has 40 years of experience in the practical application of software and emerging technologies that address the needs of the extended supply chain .
For 13 years , he has led an annual primary research study that delves into how supply chain organisation business users view both mature and emerging technologies , exploring how supply chain business users are responding to the dynamics in the market .
Prior to joining Gartner , Klappich was Vice President of Research with Meta Group and before that , Vice President Manufacturing Marketing for Ross Systems . Previously , he held positions with supply chain management vendors Xelus , Manugistics and Distribution Management Systems . Klappich received a bachelor ' s degree in finance from the University of Massachusetts .
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