SUPPLY CHAIN the returns site space with 70,000 square foot made available and a better returns management operation ; handling is minimised with stock only handled once before despatching for sale too . Inherent efficiencies are taken advantage of which reduces potential damage or loss in transit , and inventory levels are managed well by mobbing to a weekly production model as opposed to batch processing at remote locations .
Control also improved with stock on site and on core inventory systems with enhanced visibility ; and finally product quality feedback gives Argos an opportunity to improve insight on customer / product issues and relay this information back into Quality Assurance and buying teams .
Phil Hull said : “ In deciding how to implement our new onsite refurbishment service we recognised we would require expert support and selected Servicecare , part of Clipper Logistics , as our refurbishment partner . Working together Servicecare we established a trial ‘ implant ’ operation within our returns operation commencing in August 2014 . This initial pilot has exceeded our expectations and has given us the confidence to accelerate our plans , and roll this out further this year .
“ In summary we believe developing a centre of excellence for refurbishment and repair is a key component to our digital technology strategy and at the same time it will drive out costs and give us an opportunity to enhance our customer ’ s experience .”
“ In summary we believe developing a centre of excellence for refurbishment and repair is a key component to our digital technology strategy and at the same time it will drive out costs and give us an opportunity to enhance our customer ’ s experience .”
- Phil Hull
www . argos . co . uk 43