PROCUREMENT AT THE TOP TABLE
that ’ s incorporated in all the elements of corporate strategy and that supports fundamental consumer demand , at the lowest possible cost . It ’ s about facilitating a seamless customer journey across the channels , and working toward having a consistent quality of experience in every channel where we operate . To achieve that , naturally we need comprehensive information and tracking to deliver different service level choices . Furthermore , a very important component for us is reverse logistics . Sprint is the industry leader in device leasing , which demands a very agile and frictionless logistic operation . We had to evolve very rapidly to be able to cope with the millions of used devices that are returned in our reverse logistics operation .”
The number of mobile devices traded in or returned is increasing constantly . The reverse logistics process has traditionally been a challenge for service providers . Automation is now being used to make the process more reliable but this is not a core function for Sprint , says Fijman . “ We look for the best economic use for the devices that are returned , but for the most part we work
with logistics partners for the processing of the used devices , including their collection and return .”
PROCUREMENT AT THE TOP TABLE
It ’ s with great satisfaction that over the years Fijman has seen the supply chain role develop in importance , from a backroom to a strategic role . “ Whichever way you look at it , in our business bringing a product or device to the customer is a critical function . We have succeeded in aligning our team ’ s goals with the longer term plans of the business . As a company we want
14 May 2018