“ The younger generations are used to using electronics – laptops , tablets , phones – and that ’ s the way that they are used to doing their daily activities . To receive something via paper seems odd to them ”
– Steve Smith , COO , Esker
Asked if there is ever a need for paper , he concedes that he does find it useful to have paper documents occasionally – to look over when he ’ s travelling for instance – but believes “ the need for paper has greatly diminished ”.
“ We ’ ve all learned to get used to paperless ways of communication and we ’ re finding that it ’ s just an easier way of doing things ,” he concludes .
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