MAERSK LINE : UK & IRELAND
SUPPLY CHAIN to people about their business it gives us a greater understanding where we need to invest but hopefully we can then innovate together and come up with new ideas to see how we can help push businesses on .”
Customer charter Underpinning the investment in ecommerce is the idea that customers should have the most modern , agreeable service Maersk Line can offer , backed up by a friendly website and positive user experience . An innovative way that the company is self-evaluating itself is through the Customer Charter , where through customer feedback , users have given Maersk Line eight areas the group should be measuring .
Over time this charter has been evolving through ongoing evaluation and feedback from stakeholders . The current eight measurements are : Invoicing , Booking confirmation , Accessibility , Documentation Accuracy and Amendments , Issue Resolution , Pre-Arrival Notification , Dispute Resolution and Customer Commitment . Godsafe said : “ It ’ s taken us some time but we ’ re now at the point where we can actually produce the Customer Charter for individual customers and how these eight measurements will impact them specifically . “ In the world we live in that ’ s quite some step forward . These are items they have said they want measured , which was something the wider industry didn ’ t measure .”
An innovative way that the company is self-evaluating itself is through the Customer Charter
“ In the world we live in that ’ s quite some step forward . These are items they have said they want measured , which was something the wider industry didn ’ t measure .”
– Brian Godsafe . Managing Director
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