NORTH AMERICA numbers in the warehouse swell to over 300 at peak times to cater to seasonal demand . Throughout the winter months , temporary workers get up to speed on company processes , in order to become fully operational at the start of the academic year .
To accelerate its ability to train newstarters , Grenier sought to ‘ temp-proof ’ the warehouse by investing in updating its outdated software and implementing a number of ‘ self-led ’ digital tools .
“ With the help of our warehouse technology partner Velociti , we have made significant improvements to the way we complete work . The digital screen walks temporary staff through the process and allows us to train them in less than 15 minutes , so they are immediately adding value . Within three days they ’ re able to operate at roughly the same speed as a full-time employee . We needed temps to get in , get operational , and get up to speed quick ,” he explains .
The company has also invested in new induction lanes from Velociti , which provide instructions at each stage , flagging books which are counterfeits or highlighting which books are new 97
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