SUSTAINABILITY
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Technology is often considered a vital tool industry-wide , however , how do you avoid potential problems arising in AI and machine learning ? AI and machine learning are vital to the future of the supply chain , but humans will always play a crucial role in supply chain management . We view technology as a tool to empower humans , allowing them to take on more strategic management roles . Take Big Data for example , the insights we are able to garner from our solutions are helping humans make more timely , strategic and impactful decisions . With the amount of data available today , it would be impossible for humans to manually sort through all that information . The same goes for AI and machine learning . These technologies are allowing humans to do their jobs better , rather than completely disrupting industries .
With a high value placed on enabling companies to make better decisions , how important is keeping up with the latest trends to ensure you are delivering exactly what your customers need ? At CGS , we take a customer-first approach to all of our digital transformation initiatives . We partner with our customers , examine any issues that may be causing headaches and identify the appropriate solution , including technology , to address those needs .
How do you ensure you always deliver on customer-centricity ? The key to delivering on customercentricity is focusing on the customer needs and tailoring your product plans to meet these needs . For example , our customers recently expressed the need for better measurement technology , so we added these capabilities to our product roadmap . We regularly meet with and survey our customers about their ‘ wish-list technology initiatives ’ and pain points to get a better understanding of their business needs .
NOVEMBER 2019