DHL SUPPLY CHAIN SHARES ITS VISION
DHL warehouse
meant that the delivery process is now a key part of the customer ’ s overall experience . Advancements in delivery have seen click and collect sites become more popular and delivery windows becoming more precise .
It is likely that further personalisation of the delivery process will be introduced to make it even more convenient for customers .
The high street will see increasing consolidation and the supply chain will need to manage increased product portfolios . With the increasing development in machine-to-machine technology ( M2M ), so new challenges will arise to configure and support enabled devices .
After-sales support and training will become ‘ over the shoulder ’, available any time , anyhow and anywhere and will be paramount to drive down returns .
The changes we will see in the next few years will be led by increased expectations of the customer . This opens the door for supply chains to work even closer with marketing and other functions , breaking down traditional barriers and opening the door to a brave new world .
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