SUPPLY CHAIN MANAGEMENT
Developments in telematics have taken their lead from the rapid advances in smartphone and ICT user interface simplicity
and fast communication of delivery status to staff and customers .
More importantly , it enables proactive , pre-emptive management of customer expectations . For example , if it is known that a delivery is going to be late , or not going to make it at all , other resources can be diverted to complete the delivery within an expected time-frame . Or a message can be sent to inform the customer in advance , thereby protecting the all-important relationship .
Developments in telematics have taken their lead from the rapid advances in smartphone and ICT user interface simplicity . Ensuring that staff can understand information and that it is displayed via an easy to understand method is important .
Each time a tracked vehicle reports in , Microlise ’ s built-in point-to-point routing engine calculates the time , based on the most likely route , to the
10 October 2015