ALLIED IRISH BANK
Allied Irish Bank is leading a technological revolution in the country ’ s financial sector through a series of strategic partnerships that have enhanced customers ’ dayto-day banking experiences
Everyday banking is no longer confined to call centres and branch visits between 9am and 5pm . Business and individuals now bank on the move , on any device and at any time . Call centres have become multichannel contact centres ; branches are becoming highly automated , creating greater focus on individual customer service .
Allied Irish Bank ( AIB ) now has over one million active online users and 578,000 mobile users , with the average monthly logins continuing to increase . 53 percent of all credit card sales are now through online channels and 76 percent of personal loans applications are through digital channels .
AIB is at the forefront of this digital transformation in Ireland , whose capital city Dublin is rapidly being recognised as a booming European technology hub . And it is by leveraging global partner talent that AIB is growing its own capabilities , driven by the end goal of making the banking experience as seamless as possible for its customers .
Philip Thomas is AIB ’ s Group Chief Procurement Officer ( CPO ). Since joining the company , he has overseen the progress of the bank ’ s outsourcing strategy , finding the appropriate expertise within Ireland to take it to the next level .
“ Companies like Google , Facebook , LinkedIn have all set up European centres here of substantial scale , and while there is a strong population of
34 October 2016