“ I had to find out what my staff want to see and what would motivate them to stay - I ’ m a people-pleaser ”

– Kristy Knichel , President and CEO of them so that they stay ,” Kristy explains . “ Training people takes six months to a year , and I don ’ t have time to do that over and over again , so one of my first initiatives as CEO was to continue the company ’ s focus on employee engagement and retention . I had to find out what my staff want to see and what would motivate them to stay – I ’ m a people-pleaser .”

Knichel takes part in Customer Service Week , buying gifts for staff , allowing them to play games and

102 October 2017