— Collin Mugisha , Head of Supply Chain EMEA , American Tower

Mugisha , “ management of this side of the business is required at all times to ensure the company is in line with its service level agreements .”

At American Tower , analysis and performance management is an integral part of the supply chain process . From inception , the company has rolled out the Oracle ERP platform in order to integrate its targets into one platform for performance management , and has since been modifying its capabilities to best suit the company . “ Performance management helps you identify goals , attributes and characters that you need to improve on . This is an incredibly important process ,” explains Mugisha . “ Whether its digitally or manually , performance management helps you become better at what you do , so if you do not evaluate your performance against what you are doing it becomes difficult to improve .”

Mugisha asserts that the business continuously looks to digitise any inefficient processes : “ The manual process of who does what , when they did it and why they did it is inefficient ,” he explains . “ Digitalisation of this process will streamline operations in Africa and leave a trail to track for analysis of outcomes to help further develop and grow the business .” So far , Mugisha has implemented the supply chain functions of the ERP system to help with this process , with further changes being implemented when required to help foster improve-

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