IMPROVING PATIENT CARE AND CUSTOMER EXPERIENCE
Eli Zimels
our logistics and purchasing models , finance , budgeting and our maintenance model for all the equipment in the HMO ,” he says . The implementation of an industry-leading ERP solution will , Zimels believes , go a long way towards increasing transparency and decreasing disruptions in Leumit ’ s supply chain , but the organisation ’ s relationships with its suppliers will also need to be an object of focus . “ Often , our suppliers don ’ t volunteer the fact that there ’ s going to be a problem or a shortage ,” he says . “ Mostly , we find out after we send an order through – that ’ s the most common disruptor of our supply chain . We ’ re seeing a trend of B2B interactions moving more towards an all-digital format , and we think that SAP will get us part of the way towards closing that circle , but we ’ re also going to need to collaborate with our suppliers in a way that results in an improved experience for the patient .”
IMPROVING PATIENT CARE AND CUSTOMER EXPERIENCE
“ One of the most common requests from our cardiologists is that , when they take an EKG of a patient , they are able to easily access that patient ’ s previous EKGs for comparison ,” Zimels explains . Digitalising patient
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EXECUTIVE PROFILE
Eli Zimels
A veteran supply chain executive , with over 25 years in operations , logistics and procurement , Zimels has worked as the the Director of Logistics and Purchasing for Leumit HMO since 2008 . Previously , he held executive roles at BEZEQ , and Donna . He is a member of the National Council for Logistics in the Healthcare System and a guest lecturer in procurement and logistics .
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