which was much appreciated by our vendors .” The change in approach has reaped tangible rewards . “ The traditional , paperwork-based process of procurement used to take a long time ,” says Al Alawi . “ We used to float some tenders and out of the 50 or 60 invited , we would have two or three participants . Now we have more than 70 % participation in our floated tenders . Since our partners are part of our success , we are inviting them for an open forum next month to be part of our planning for our 2020 Annual Procurement Plan ”.
To reinforce the culture , HCT has systematised what might previously have been a verbally-based approach . “ We ’ ve established four sections to the department ,” says Al Alawi . “ We have the procurement section , contracts , procurement operations , and vendor management . The whole team knows their responsibilities both within their section , and between the sections within procurement . In this digital age we don ’ t want to purely depend on people , so we ’ ve built a system and gained approval of all the policies and procedures from senior management .
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