PROCUREMENT TRANSFORMATION
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K omatsu , the leading construction equipment manufacturer , has transformed the way it conducts business through the introduction of new technology . Traditionally renowned for its unique and unrivaled products , Komatsu had outdated processes and urgently required a system to help speed up its orders . This led to the company partnering with SAP two years ago , in a collaboration which saw the software giant create Komatsu a tailored system called K-View — an automated portal that streamlines processes and provides real-time visibility into inventory and order status . Through this system , it allowed the time it takes Komatsu ’ s orders to be completed within 30 seconds in a move that significantly enhanced efficiency and customer service .
Daphyne Woodard , Manager of the Order & Distribution ( O & D ) Continued Improvement of Komatsu America Corp , speaks to Supply Chain Digital about the process behind the firm ’ s implementation of K-View and how operations have become more straightforward .
How does Komatsu differentiate itself from its peers And reinforce its competitive advantage ? The “ Komatsu Way ” stands for safety , law , quality , delivery and cost . Paramount to our mission is the safety of our employees , which also includes their families . It ’ s also important to us that we ensure compliance comes before anything else that we do . The “ Komatsu Way ” drives our corporate governance and manufacturing competitiveness across our network of distributors .
OCTOBER 2019