How does increased efficiency improve Komatsu ’ s relationships with its clients and partners ? The K-View portal enables us to be better partners to our dealers by making it easier for them to conduct business with us . It has decreased the time they have to invest in nonvalue-added tasks , like reviewing our catalogue and submitting orders , so they can serve their customers more quickly . Additionally , because the system is mobile ready and provides updates in real-time , our dealers are able to provide their customers with timely updates . Currently 2,000 external and internal team members use K-View . Dealer feedback to the portal has been so positive that we ’ ve already introduced it across our supply chain teams .
In terms of Komatsu ’ s relationship with SAP , why was it chosen as part of your digital transformation ? SAP has been part of Komatsu ’ s core applications for many years . Since it was already our trusted partner , we reached out when the opportunity arose to expand our digital transformation . 35
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