and is still working on modernising backend IT systems . One topic we are working on is to further digitalise the booking process of further services that couldn ’ t be booked through online services yet . It ’ s really about driving the digital processes forward for our customers . Our core processes shall become digital , real time and convenient .”
Göttelmann believes the coronavirus has actually acted as a catalyst for the acceleration of digital initiatives at Lufthansa . “ It ’ s clear that COVID-19 has a severe impact on our investment capabilities as an airline group . But it has sped up a number of initiatives to drive automation and support new working models in a bid to connect our clients and partners ,” adds Göttelmann . “ I believe that some of our projects have even accelerated over the past few months as a result of the crisis . IT always has a cost component , but is also a strong enabler to make a business run more efficient and to
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EXECUTIVE PROFILE :
Jochen Göttelmann Title : CIO Industry : Air Freight
Company : Lufthansa Cargo Location : Frankfurt
After studies and a PhD in mathematics , physics , computer sciences and economics Jochen Göttelmann started his professional career as software developer at Dresdner Kleinwort Benson . After several IT positions in reinsurance and IT consulting he spent 12 years at Allianz Global Investors before he joined Lufthansa Cargo as CIO in 2015 . He always worked in IT with a high business focus , dedicated to apply technology to enable business and drive digitalisation . supplychaindigital . com