“ For IBM , as well as for many other companies who have progressed on this journey , the transformation of procurement has been driven by innovation ”
— Bob Murphy , CPO , IBM levels of digitisation and automation — allowing us to offer faster and simpler solutions to our clients , higher cost savings and increased strategic value to our companies . The biggest innovation may be with regards to our people . Along with improving the procurement processes and harnessing these new technologies , we ’ ve transformed the procurement professional into someone who has the tools and skills to deliver increasingly higher value outcomes for their clients . They are armed with insights from data they couldn ’ t previously access , and proactively offering strategic consulting to their stakeholders and clients — a big change from their role in the past .”
The COVID-19 pandemic has disrupted supply chains on a worldwide scale . Murphy explains that while it ’ s normal for IBM to monitor supplier status closely through its global management system , the firm did enhance its processes and communication further during the pandemic as it monitors changes in demand and assesses lines of supply , commitments , logistics and contingency plans . “ This pandemic is unprecedented in scope and scale
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