SUSTAINABILITY
entertainment services via set-top boxes . With subscribers to such services often moving to other providers or deciding they can no longer afford the fees , many boxes become obsolete , which was the case with this company . So how has OnProcess helped fix this ?
“ The company ’ s focus was on helping its customers use the boxes , rather than on returning them , so its box-retrieval record was patchy ,” says Lemanski . “ But now , every disconnecting customer is sent a recovery kit that includes a fitted shipping box and prepaid UPS label .
“ As a result , box returns are running at 95 % for voluntary disconnects and 55 % for nonvoluntary , producing $ 60mn in cost savings . This is what agility and transparency in the service supply chain looks like on the ground .”
“ WE PRETTY MUCH STARTED REDUCING WASTE BY DOING DUMPSTER DIVES - LITERALLY RIFLING THROUGH THE WASTE STREAM ”
MIKE CORBO CHIEF SUPPLY CHAIN OFFICER , COLGATE-PALMOLIVE
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