– Mike Grayson , Senior Vice President of Operations
USA
The importance of technology “ Right now , ‘ technology ’ is a buzzword ,” explained Grayson . “ Our strategies for growth and improvement are driven by technology .”
While Grayson noted that the Worldwide Express business is all about the movement of shipments — the movement of goods and services around the country and world — information regarding these shipments is becoming just as important .
Simply put , technology improves the ability to work with customers . According to Worldwide Express , the ability to leverage technology is a key ingredient for the customer , due to the fact that they can track and trace the information of their packages .
“ People have the ability now to go online and track their shipment , to understand where an item is going and when it ’ s arriving . The transfer of information regarding those shipments has quickly become a critical part to supply chain management ,” said Grayson .
On the other side of the spectrum — the carrier ’ s side — technology assists with the reporting structure , streamlining the packaging process , including shipment rates , as well as other business intelligence pieces of the equation , such as a package ’ s average weight .
“ Being able to provide access to information and data that is meaningful to a customer is key ”
– Mike Grayson , Senior Vice President of Operations
But it all goes back to the customer . “ Being able to provide access to information and data that is meaningful to a customer is key ,” said Grayson .
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