WORLDWIDE EXPRESS
USA
In fact , the addition of technologies will allow for customers to become more productive and even help to improve efficiencies .
Today , the customer spends a lot of time , energy and effort in a very manual world . These new technologies will aid in different areas that include claims processing , billing disputes and documentation retrieval . Worldwide Express is working to provide more automation and efficiency from electronic access to information .
Attracting new customers When it comes to retaining customers , Worldwide Express uses a face-to-face approach , meaning it ’ s not transactional .
Grayson described Worldwide Express as a “ feet on the street ” type of company . By knocking on doors and making cold calls , the team is constantly searching for new opportunities for both the small parcel side of the business and LTL .
“ Our sales people and account managers are out on the street every single day and in the offices of our customers ,” Grayson explained . “ Our team is trying to provide solutions from a logistics management standpoint in which these companies are run . We see first-hand how they move their product in and out the door .”
“ This won ’ t be changing any time soon ,” he noted . “ It ’ s a very effective approach for us .”
It is that local interaction that helps to set Worldwide Express apart from other companies in the industry , as they ’ re physically observing how these businesses are processing shipments and freight . Therefore , appropriate solutions can be provided that are real , practical and add value .
As for attracting new employees ,
“ It ’ s important that we continue to represent the brand in a positive way ”
– Mike Grayson , Senior Vice President of Operations
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