SupplyChain Magazine September 2017 | Page 59

USA

CUSTOMER SERVICE EXCELLENCE

“ At the same time we are launching a full-curriculum training effort to give our people better tools and to increase their capabilities ,” Legaz adds . “ We don ’ t believe in dogmatic positions though . There have to be many ways of achieving goals in a diverse business like ours . Some processes are complex and specific to the business
unit that is dealing with them ; some are , well , just commodities .”
Diversity in supply Within Sprint there is clearly no bias when it comes to gender or country of origin : Legaz hails from Argentina , and Sprint CEO Marcelo Claure is Bolivian . Equal
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