DIGITALLY ENABLED
KANSAI / VINCI AIRPORTS
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DIGITALLY ENABLED
Working with air transport IT specialist SITA , Kansai Airports has tested an intelligent check-in kiosk , which will identify bottlenecks in passenger flow , eliminate congestion and contribute towards a fully connected passenger experience . Through a number of inbuilt technologies , such as collision avoidance , the kiosk will move swiftly to different areas of the airport when required .
The facilities have also sought to introduce artificial intelligence devices , check-in robots , and self-propelled floor cleaning robots where Kansai Airports is turning towards automation across its entire portfolio .
Among initiatives to optimise the use of existing capacities , Kansai Airports has sought to minimise waiting times and boost passenger throughput using real-time queue monitoring tools .
“ To do this , we implement different tools . One tool is called Passenger Flow Management , which provides real-time information surrounding passenger flow . Operation staff react to queues building up . We also display congestion information to the passengers at the airports and on our websites . With this technology , we have drastically reduced waiting times from 45mins peaks to 15mins ,” notes Pascal .
“ Automation helps increase the capacity of
SEPTEMBER 2018