ASIA — PACIFIC
“ We want to integrate all steps of the passenger journey within one complete digital experience ”
— Pascal Pipon , Kansai Airports General Manager for IT
and arrive on time , Kansai Airports must remain completely operation-centric , with an emphasis on promoting an exceptional passenger experience , in line with VINCI Airports ’ commitment to quality of service and customer satisfaction .
In the long-term , it will further introduce self-service facilities , and the passenger journey will become fully automated .
“ The sharing of information between all actors will be critical to maximise airport capacity and passenger satisfaction ,” concludes Pascal .
“ Technology is essential to the future of Kansai Airports and the entire aviation industry .”
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