Rock Salutes Suppliers
UK GOVERNMENT
“ We used a modern , 21st-century solution to connect with a modern public in a way that resonated and was easy for all to use ”
JACQUI ROCK CCO FOR NHS TEST & TRACE , UK GOVERNMENT
1,000 contracts across 600 suppliers in three months – and all of this was done remotely as it was during lockdown .
“ We created a volatile demand with a short window of confidence where we faced supplier resistance to deliver without committed growth . I could write a book on the procurement and commercial challenges , but we stayed focused on the mission and executing the appropriate government commercial governance to deliver a service that is compliant and auditable .”
Like so many responses to the pandemic , NHS Test & Trace was reliant on digital solutions beyond the development of a user-friendly app . From the supply chain solutions that manage the provision of tests to the lab systems that manage the analysis , to the test digital reporting systems , contact tracing systems and data analytics platforms – all underpinned by cloud platforms .
However , it is the app , Jacqui believes , that made the most significant contribution and demonstrated the power of digital . “ We used a modern , 21st-century solution to connect with a modern public
Rock Salutes Suppliers
“ There was an army of more than
50,000 people delivering NHS Test & Trace services ( including the Army ). Suppliers made valuable and innovative contributions towards the delivery of the pandemic response . They delivered multiple service , capabilities , tech and manufacturing solutions including test sites , labs , contact tracing , building the app , executing community testing , workforce and schools testing , and new testing technology .
“ Our suppliers acted in an outstanding way , bringing ideas and innovation to the table . It was a joint effort and the best example of supplier collaboration and engagement I have ever witnessed .”
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