“ My biggest hope for the future is the team will grow and we ’ ll have fun in the process ”
For one , he says , Australia ’ s population of 26 million is spread across a continent , and concentrated in two coastal areas , “ while , in the UK , 67 million people live in a much smaller area , which presents very different supply chain challenges and opportunities ”.
Resnick also points out that , in the UK , DHL is the top provider , “ and a very mature business , compared to being a much younger business in Australia and New Zealand ”.
He adds : “ This meant that , in Australia , we were able to grow at around 15 %, while in the UK , we already have significant market share – and it ’ s a competitive environment , so we need to look for lateral growth opportunities .”
Resnick cut his teeth in DHL healthcare Resnick says his background in the healthcare market helps him in his current UK role .
“ My DHL healthcare background gives me a laser focus on process and quality control ,” he says . “ For customers in life sciences and healthcare , service levels have to be extremely high and the margin for error very low , so if you can deliver the same levels in a non-healthcare setting – treating every shipment as if it were a life-saving vaccine – you can be certain you ’ re holding yourself to the highest possible standards .”
He says that leading a mature healthcare business in Australia also taught him that it ’ s possible to grow a business “ even when you ’ re starting from a strong place ”.
“ You just have to do things differently for the customers you already have ,” he says .
DHL ‘ shares customers ’ goals on sustainability ’ As for DHL UK & I ' s net-zero roadmap , Resick says this “ is a major business priority ” and that it is “ very much aligned to our own customers ’ ambitions ”.
He adds : “ We ’ re focused on the longterm benefit , not just the short-term return . We ’ re accelerating our investment in gas trucks and plan to have 500 gas-powered vehicles operating across our fleet by 2025 . These will deliver up to 80 % reduction in carbon emissions .
Sustainability is just one of many challenges Resnick is helping DHL navigate . “ There are many external events out of our control that are impacting our business ,” he says , “ so our focus is on building a resilient business .”
As an example , he discusses the company ’ s ongoing investment in alternative-fuel vehicles , “ which means we ’ re able to mitigate some of the rising fuel prices , as well as provide ourselves with a solid base to build our net-zero fleet ”.
He also says that DHL is committed to “ making every effort ” not to pass on increasing costs directly to its customers .
“ We ’ re finding innovative ways to do business differently to make the efficiencies necessary .”
He adds : “ My biggest hope for the future is that the UK & I team will grow and that we ’ ll have fun in the process . Ultimately , the more we grow , the more opportunities we ’ re able to offer our people .”
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