EXECUTIVE INSIGHT
“ My main role is to be a servant leader , supporting and developing large teams as we grow our business ”
CLAIRE WALTERS , REGIONAL VICE PRESIDENT , LINEAGE
teams across the UK – I really enjoy the opportunity to recognise and support our fantastic teams . I also derive huge inspiration from visits to and meetings with our customers , taking time to understand their businesses and think about how best to help them .
Every day is a learning day for me ; site visits can help identify areas for improvement , whether it ’ s optimising workflows for faster turnaround times or enhancing storage conditions for product integrity , all of which are vitally important for meeting the needs and expectations of our customers .
Q . HOW WOULD YOU DESCRIBE YOUR LEADERSHIP STYLE ?
» I ’ m a big believer in servant leadership : strong communication allied with authenticity . My job is to be positive and motivate the team to be customer-centric in everything they do , ensuring that we are pushing the boundaries of innovation .
Servant leadership is crucial for a customer-driven approach because it prioritises understanding and meeting customer needs . Fostering a culture of empathy and active listening empowers our team to truly connect with customers , identify pain points and develop solutions that resonate . This approach fosters creativity , drives employee engagement , builds trust and loyalty among customers and encourages continuous improvement through a feedback culture .
Servant leadership creates a virtuous cycle where satisfied customers inspire motivated employees to innovate ,
86 February 2025