FEDEX
“ In order to drive such a large transformation , you need to understand what you are getting into and do not underestimate the level of energy it will take ,” says Spence . “ This isn ’ t just referring to hours in the day , but mental energy to drive toward something new , especially in an organisation where outside executives are unusual .
“ Be an evangelist about the mission and transparent with your team as much as possible ; give frequent feedback and always explain what the accomplishment of the team ’ s goals can mean to their career . Be decisive , once you have allowed for multiple points of view to be heard . Don ’ t be afraid of the stretch goal and ensure when you ask for resources ( both people and budget ) you have a solid business case for your request .”
So just how did Spence achieve the sourcing and procurement transformation FedEx was hoping for ? She says it was down to a number of what she calls guiding principles – five pillars that delivered the desired results . Lucky for us , she is happy to share :
• INCLUSION – include every one of our managers and their teams in creating the enabling initiatives that would help us accomplish the best-in-class characteristics , and allow those ‘ future state teams ’ to lead the execution of these projects .
• ALIGNMENT – socialise and gain alignment with our key stakeholders inside the company so they understand WHY we were undertaking the journey , HOW we would measure success , and WHAT service levels they could expect from us . In the first six months I was there , I met with 100 of the top
“ Don ’ t be afraid of the stretch goal and ensure when you ask for resources ( both people and budget ) you have a solid business case for your request ”
SUE SPENCE VICE PRESIDENT , GLOBAL SOURCING & PROCUREMENT , FEDEX CORPORATION
30 January 2023